Privacy Policy

At Bilal AC Repairing, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or request our AC repair and home appliance services in Dubai & Sharjah.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Collected when you submit forms, request a quote, contact us, or book a service:

• Full Name

• Phone Number / WhatsApp Number

• Email Address

• Full Address / Location

• Service Type & Requirements

• Appliance Information (brand, model, issue description)

• Uploaded Images/Videos (optional)

b. Automatically Collected Data

When you browse our website:

• IP Address

• Device Type & Browser Information

• Pages Visited

• Cookies & Usage Data

c. Communication Data

• Messages sent via forms, WhatsApp, or email

• Customer service call logs

2. How We Use Your Information

We use your information to:

• Provide AC repair and appliance services

• Process bookings and service requests

• Communicate regarding your appointment

• Send service updates, reminders, or confirmations

• Improve website performance and customer experience

• Ensure safety, security, and fraud prevention

• Maintain service records for quality assurance

We do not sell, trade, or rent your personal information to any third party.

3. Sharing Your Information

We may share your information only with:

• Our certified technicians for service assignments

• Delivery or support partners (if required)

• Legal authorities, only if required by UAE law

We never share your data for marketing purposes without consent.

4. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, including:

• Session cookies

• Analytics cookies

• Preference cookies

You may disable cookies through your browser settings.

5. Data Security

We take strong measures to protect your personal data:

• Encrypted communication channels

• Secure storage systems

• Restricted employee access

• Regular security checks

However, no online system is 100% secure. We work continuously to maintain the highest safety standards.

6. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (where applicable)

• Withdraw consent for communication

To make a request, contact us via the details below.

7. Data Retention

We retain your information only as long as needed to:

• Provide services

• Maintain service history

• Comply with legal requirements

Once no longer needed, your data is securely deleted.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

9. Changes to This Privacy Policy

We may update this privacy policy occasionally.
Any changes will be posted with the updated date.

Last Updated: 14 November 2025