Terms and Conditions

Welcome to Bilal AC Repairing. By using our website, booking our services, or contacting us for AC repair, installation, or home appliance services, you agree to the following Terms & Conditions. Please read them carefully.

1. Service Scope

Bilal AC Repairing provides:

• AC repair, installation, maintenance, and gas refilling

• Refrigerator, freezer, washing machine, dryer, oven, microwave, and dishwasher repair

• Preventive maintenance and general appliance servicing

Service availability depends on technician schedules, location, and type of issue.

2. Booking & Appointments

• Appointments are scheduled through phone, WhatsApp, website forms, or email.

• Estimated arrival time may vary depending on traffic and workload.

• Emergency services may incur additional charges.

• We may request appliance details or media (photo/video) for accurate diagnosis.

3. Diagnosis & Estimates

• Technicians will inspect the appliance and provide a clear cost estimate before starting any repair.

• Estimates may change if additional issues are discovered during repair.

• You have the right to accept or decline the service after receiving the estimate.

4. Pricing & Payments

• All pricing is based on the job type, parts required, and technician labor.

• Prices are provided transparently with no hidden charges.

• Payment is due immediately upon service completion unless otherwise agreed.

• Accepted payment methods: Cash, bank transfer, or other agreed methods.

• Deposits may be required for major installations or part orders.

5. Warranty & Guarantees

• Repairs performed by Bilal AC Repairing may include a limited service warranty, depending on the job.

• Warranty covers labor and parts installed by us only.

• Warranty is void if:

  • Appliance is tampered with by another technician

  • Damage occurs due to misuse, poor environment, or electrical issues

  • Unauthorized parts are installed by the customer

Warranty duration varies depending on service type; details are provided at the time of service.

6. Parts & Materials

• We use high-quality or genuine replacement parts whenever possible.

• For older models, equivalent compatible parts may be used if original ones are unavailable.

• Part availability depends on market stock in the UAE.

7. Customer Responsibilities

By using our services, you agree to:

• Provide accurate information about your appliance and issue

• Ensure safe access to your home, building, or workplace

• Secure pets or valuables during service visits

• Notify us if you need to cancel or reschedule (preferably in advance)

8. Liability Limitations

Bilal AC Repairing is not responsible for:

• Pre-existing issues or hidden damage in the appliance

• Future faults unrelated to the service provided

• Damage caused by improper use or negligence after repair

• Data loss in smart appliances

• Electrical or wiring issues outside the appliance

Our liability is limited to the amount paid for the specific service performed.

9. Cancellation & Refund Policy

• Cancellation is free if made before the technician arrives.

• If a technician has already arrived or diagnosis completed, a service call fee may apply.

• No refund is offered for successfully completed repairs.

• Refunds (if applicable) are processed within 7 business days.

10. Website Usage & Content

• All website content, images, logos, and information are owned by Bilal AC Repairing.

• You may not copy, modify, or distribute content without written permission.

• Attempts to misuse the website or systems may result in legal action.

11. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the content, privacy, or services provided by third-party websites.

12. Changes to Terms & Conditions

We may update these terms at any time without prior notice.
Revised terms will be posted on this page with the updated date.

Last Updated: 14 November 2025